Orders

  • How do I get a quote?

    Select the model of your device, followed by the carrier, storage size, and condition the device.

  • How do I get paid?

    Choose to get paid by either Check or Paypal.
    Our customers get paid within 24 hours of receiving the device.

  • Do you offer a price lock guarantee?

    Yes, our quotes are valid for 30 days after your order is placed. If your device is received more than 30 days after the order is placed, it will be subject to a revised offer.

  • Am I obligated to sell if I get a quote?

    No, we will return the device to you if you wish at any point during the process. Return shipping is 100 percent free.

iPhones

  • How do I figure out my iPhone model?

    On the back of every iPhone there is a section that says “Model” followed by the letter “A” with 4 consecutive numbers.

    Here is a quick list of the model numbers:

    A1732 – iPhone SE (Sprint)
    A1662 – iPhone SE (ATT, T-Mobile, VERIZON)
    A1634 – iPhone 6S+ (All Carriers)
    A1633 – iPhone 6S (All Carriers)
    A1524 – iPhone 6 Plus (Sprint)
    A1522 – iPhone 6 Plus (ATT, T-Mobile, Verizon)
    A1586 – iPhone 6 (Sprint)
    A1549 – iPhone 6 (ATT, Verizon, T-Mobile)
    A1533, A1457, A1530 – iPhone 5S (ATT, T-Mobile)
    A1533, A1453 – iPhone 5S (Verizon, Sprint)
    A1532, A1507, A1529 – iPhone 5C (ATT. T-Mobile)
    A1532, A1456 – iPhone 5C (Verizon, Sprint)
    A1428 – iPhone 5 (AT&T, T-Mobile)
    A1429 – iPhone 5 (Verizon, Sprint)
    A1387 – iPhone 4S (All Carriers)

  • How do I figure out my storage size?

    On your device, tap Settings > General > About > Capacity

    Please note capcity shown will not be exact. Please round up to the nearest offered capacity.(8GB, 16GB, 32GB, 64GB, 128GB, 256GB)

    For example: A capacity of 55.4GB means it is a 64GB device. A capcity of 7.1GB means its 8GB, ETC

  • How do I remove the iCloud account from my device?

    Follow the instructions in one of the following links to learn how to remove your device from your iCloud account.

    How to turn off Find My iPhone Youtube Video - How to turn off Find My iPhone

    If you are having problems removing your iCloud account from your device, message us at the email below and one of our processing technicians will be able to assist you.

    service@swopsmart.com

  • Do I need to remove my SIM Card?

    You do not need to remove your SIM card as it will be removed during the testing process. However, if you would like to remove your SIM card (located in the tray on the right side of your device), insert either a SIM card remover tool or paper clip. Insert into the hole located on the side of the device and push. The tray will pop out and you can take the SIM card out.

  • Do I need to clear the data on my iPhone?

    Our technicians are trained to erase all data as soon as your device is received.

    However, we recommend customers erase all data on the device before sending it in. To erase all data, do the following:

    Go to Setting > General > Reset > Erase all content and settings.

Shipping

  • Do I pay for shipping?

    No, all shipping is 100 percent free!.

  • What are my shipping options?

    When you place your order, you have the option to have us send you a mailer, or to have a shipping label sent to you via email and use your own packaging materials.

  • How can I see the status of my order?

    Simply login to your account(Account information will be in your email). Once you login just click on the orders link.

  • Where is my prepaid shipping kit?

    We’re glad to hear that you’re excited to sell your device! You can expect to receive your free, prepaid shipping kit within 5-7 business days of placing your order. If we emailed you a prepaid, printable shipping label, simply print and affix it to your own secure packaging.

    If it has been more than 10 business days, please send an email to service@swopsmart.com and we will look into it right away. Please include the name and email address that was used to place the order to help us locate your transaction quickly. Don’t worry, we’re here for you every step of the process!

Other Phones

  • How do I find the model of my phone?

    Android Phones

    1. Click the Menu button and select System Settings
    2. Scroll down through the list toward the bottom
    3. Tap About Phone
    4. Locate your model name and number in the list

    Devices with removable batteries also include the model number under the battery. Remove the battery to reveal the model number.

    Older Samsung, HTC, LG, Motorola, and ZTE

    1. Remove the back cover
    2. Remove the battery
    3. Your model number will be printed on the inside of the phone, usually on a white label

    Nokia Lumia

    1. Go to Settings
    2. Tap About
    3. Your model name and number will be displayed in the Phone Information Section

  • How do I disable Samsung Re-activation Lock from my device?

    Samsung's Reactivation Lock is a security feature installed on most recent Samsung devices by default. This feature prevents anyone from data wiping and resetting your phone, stopping anyone else from using your phone.

    If you're selling your phone through Swopsmart, it is important that you disable Reactivation Lock before sending us your device. If the Reactivation Lock is enabled on the phone we cannot wipe your data and reset it, which prevents re-use and re-selling of your item.

    The location of this option on your phone can vary based on the model of your device and the installed Android version. Here are steps on how to disable Reactivation Lock on some common Samsung models:

    Galaxy S5, Note 4

    To remove Samsung's Reactivation Lock, please follow these steps:

    1. From the Home screen, Tap Apps
    2. Find the Settings App and Tap it
    3. Tap the Security option. If you don't see the option, you may need to select the System tab first.
    4. Scroll down to Reactivation Lock, if it is selected, tap the checkbox to un-select it. If you do not see the Reactivation Lock option, it means your device is not linked to a Samsung Account, you do not need to take any further action.
    5. You will be prompted to enter your Samsung Account password, to make sure you are the rightful owner of the device.
    6. Enter your password, and wait for the request to be processed
    7. You will now see the Reactivation Lock is disabled

    Galaxy S6 and S6 Edge

    1.From the Home screen, tap Apps 2. Open the Settings App and then tap the Personal Tab 3. Now go to Lock screen and security 4. You should now see Find my Mobile, open it. You will be asked to enter your Samsung account credentials 5. Within the Find my Mobile option, you should see Reactivation Lock is on 6. Tap the slider to make sure Reactivation Lock is turned off

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