Orders

  • How do I get a quote?

    Head over to our START SELLING page, select your device’s brand, model number, storage capacity, and condition. With this information, we will be able to provide you with an instant quote.

  • How do I get paid?

    You can choose to be paid via PayPal or check.
    Once your device(s) is received, we inspect it. We then process your payment through your preferred payment option. Our priority is to pay our customers within 24 hours.

  • Do you offer a price lock guarantee?

    Yes, our quotes are valid for 30 days after your order is placed. However, if your order is received after 30 days, it will be subject to a revised offer.

  • Am I obligated to sell my device to Swopsmart once I get a quote?

    No, you are not obligated to sell your device to Swopsmart after receiving a quote.

iPhones

  • How do I figure out my iPhone model?

    On the back of every iPhone there is a section that says “Model” followed by the letter “A” with 4 consecutive numbers.

    Here is a quick list of the model numbers:

    A1732 – iPhone SE (Sprint)
    A1662 – iPhone SE (ATT, T-Mobile, VERIZON)
    A1634 – iPhone 6S+ (All Carriers)
    A1633 – iPhone 6S (All Carriers)
    A1524 – iPhone 6 Plus (Sprint)
    A1522 – iPhone 6 Plus (ATT, T-Mobile, Verizon)
    A1586 – iPhone 6 (Sprint)
    A1549 – iPhone 6 (ATT, Verizon, T-Mobile)
    A1533, A1457, A1530 – iPhone 5S (ATT, T-Mobile)
    A1533, A1453 – iPhone 5S (Verizon, Sprint)
    A1532, A1507, A1529 – iPhone 5C (ATT. T-Mobile)
    A1532, A1456 – iPhone 5C (Verizon, Sprint)
    A1428 – iPhone 5 (AT&T, T-Mobile)
    A1429 – iPhone 5 (Verizon, Sprint)
    A1387 – iPhone 4S (All Carriers)

  • How do I figure out my storage capacity?

    On your device, tap Settings > General > About > Capacity

    Please note capacity shown will not be exact. Please round up to the nearest offered capacity.(8GB, 16GB, 32GB, 64GB, 128GB, 256GB)

    For example: A capacity of 55.4GB means it is a 64GB device. A capcity of 7.1GB means its 8GB, ETC

  • How do I remove the iCloud account from my device?

    To remove your iCloud account from your device, follow the instructions from one of the following links:

    How to Disable Find My iPhone Youtube Video - How to turn off Find My iPhone

    If you are still having problems, email us at service@swopsmart.com.

  • Do I need to remove my SIM Card?

    You do not need to remove your SIM card as it will be removed during the inspection process.

  • Do I need to clear the data on my iPhone?

    No, our technicians are trained to erase all data from your device.
    However, we recommend customers erase all data before sending it in.

Shipping

  • Do I pay for shipping?

    No, shipping is on us.

  • What are my shipping options?

    You have two options for shipping your device(s) to Swopsmart. We can email you our pre-paid shipping label, which you will print and attach to your own box with your carefully packaged device(s). We can also send you our shipping kit that includes a pre-paid shipping label, cushioning, and box.

    To mail your package to us, simply hand it to your mail carrier or drop-off at your local post office.

  • How can I see the status of my order?

    Simply login to your account, and click on the "My Orders" link.

  • Where is my prepaid shipping kit?

    You can expect to receive your shipping kit within 5-7 business days of placing your order.

    If it has been more than 10 business days, please send an email to service@swopsmart.com and we will look into it right away. Please include the name and email address to help us locate your order. Don’t worry, we’re here for you every step of the process!

Other Phones

  • How do I find the model of my phone?

    Android Phones

    1. Click the Menu button and select System Settings
    2. Scroll down through the list toward the bottom
    3. Tap About Phone
    4. Locate your model name and number in the list

    Devices with removable batteries also include the model number under the battery. Remove the battery to reveal the model number.

    Older Samsung, HTC, LG, Motorola, and ZTE

    1. Remove the back cover
    2. Remove the battery
    3. Your model number will be printed on the inside of the phone, usually on a white label

    Nokia Lumia

    1. Go to Settings
    2. Tap About
    3. Your model name and number will be displayed in the Phone Information Section

  • How do I disable Samsung Re-activation Lock from my device?

    Samsung's Reactivation Lock is a security feature installed on most recent Samsung devices by default. This feature prevents anyone from data wiping and resetting your phone, stopping anyone else from using your phone.

    If you're selling your phone through Swopsmart, it is important that you disable Reactivation Lock before sending us your device. If the Reactivation Lock is enabled on the phone we cannot wipe your data and reset it, which prevents re-use and re-selling of your item.

    The location of this option on your phone can vary based on the model of your device and the installed Android version. Here are steps on how to disable Reactivation Lock on some common Samsung models:

    Galaxy S5, Note 4

    To remove Samsung's Reactivation Lock, please follow these steps:

    1. From the Home screen, Tap Apps
    2. Find the Settings App and Tap it
    3. Tap the Security option. If you don't see the option, you may need to select the System tab first.
    4. Scroll down to Reactivation Lock, if it is selected, tap the checkbox to un-select it. If you do not see the Reactivation Lock option, it means your device is not linked to a Samsung Account, you do not need to take any further action.
    5. You will be prompted to enter your Samsung Account password, to make sure you are the rightful owner of the device.
    6. Enter your password, and wait for the request to be processed
    7. You will now see the Reactivation Lock is disabled

    Galaxy S6 and S6 Edge

    1.From the Home screen, tap Apps 2. Open the Settings App and then tap the Personal Tab 3. Now go to Lock screen and security 4. You should now see Find my Mobile, open it. You will be asked to enter your Samsung account credentials 5. Within the Find my Mobile option, you should see Reactivation Lock is on 6. Tap the slider to make sure Reactivation Lock is turned off

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