Samsung Galaxy J3 Luna Pro featured image


A hard reset, also known as a factory reset, will delete all information on a device and restore the software back to it’s original manufacturer settings. A hard reset should only be done if absolutely necessary as it removes all data from your device. Perform a hard reset if your Samsung Galaxy J3 Luna Pro is experiencing any of the following issues:

  • Forgot your password
  • Constant freezing
  • Crashing applications
  • Touchscreen Issues
  • Can’t hear
  • Can’t make or receive calls
  • Sync issues
  • Sound issues
Step 1


Ensure that your Samsung Galaxy J3 Luna Pro is turned off by pressing the power button.


galaxy orbit j3 power


Step 2


Press and hold the Volume Up + HomePower button, until you see Samsung logo.


galaxu orbit buttons to press


Step 3


From the Android Recovery Mode menu select “wipe data / factory reset“. Use the Volume buttons to navigate and the Power button to confirm.


Android Recovery Screen - Wipe Data


Step 4


On the next screen, choose “Yes” to confirm the whole operation.


Android Select Yes


Step 5


Select the “reboot system now” to reboot your device..


Android Recovery system - Reboot highlighted


Congratulations! The device has been restored to factory defaults.


Second Method
Step 1

Power on your device by pressing the power button


j3 power button


Step 2

From the Home Screen go to Menu and then to Settings.

Step 3

Click on Backup & reset and then Reset device.

Step 4

Click on Erase everything to confirm.

Congratulations! The device has been restored to factory defaults.

A hard Reset will erase all data!
We are not responsible for any deleted or lost data.
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