motorola moto e5 play featured image


A hard reset, also known as a factory reset, will delete all information on a device and restore the software back to it’s original manufacturer settings. A hard reset should only be done if absolutely necessary as it removes all data from your device. Perform a hard reset if your Motorola Moto E5 Play is experiencing any of the following issues:

  • Forgot your password
  • Constant freezing
  • Crashing applications
  • Touchscreen Issues
  • Can’t hear
  • Can’t make or receive calls
  • Sync issues
  • Sound issues
Step 1


Ensure that your Motorola Moto E5 Play  is turned off by pressing the power button.


Moto e5 Play - Power Arrow


Step 2


Press and hold the Volume Down Power button, until you see recovery menu.


moto e5 play - Both Arrows


Step 3


Use the Volume buttons to navigate to Recovery Mode and then press the Power button to confirm.


flash mode screen


Step 4


When the Android Image appears, press and hold the Power button for a few seconds then press the Volume Up button until the android recovery screen appears. (Might take multiple tries)


Motorola Moto e5 Play - Bring up menu arrows


Step 5

From the Android Recovery Mode menu select “wipe data / factory reset“.

Use the Volume buttons to navigate and the Power button to confirm.


Recovery Screen - Reboot System


Step 6


On the next screen, choose “Yes” to confirm.



Step 7


Select the “userdata + personalized content” to confirm the hard reset.


motorola - userdata



Step 8


Select the “reboot system now” to reboot your device..


Android Recovery Screen - Wipe Data


Congratulations! The device has been restored to factory defaults.


Second Method
Step 1

Power on your device by pressing the power button


Moto e5 Play - Power Arrow


Step 2

From the Home Screen go to Apps Menu and then to Settings.

Step 3

Click on Backup & reset and then Factory Data Reset.

Step 4

Find and select Reset Phone.

Step 5

Click on Erase everything to confirm.

Congratulations! The device has been restored to factory defaults.

A hard Reset will erase all data!
We are not responsible for any deleted or lost data.
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